Returns & Exchanges

We want to make your online shopping experience as smooth as possible. We are happy to accept returns for a store credit to be used towards a future purchase. However, you are responsible for the shipping fees of any returned item, as well as for the items of any new/exchanged items. 

Please note the following:- Items returned within 21 days of their original shipment day will be eligible for a store credit. Returns received after this date will be refused and returned at your expense.

- All items must be returned in their original condition, unworn, unwashed, and undamaged. Products with a removed hang tags are not eligible for return. Any items that appear to have been worn, washed, or damaged in any way will be returned to you at your expense. 

- Valley Vain reserves the right to refuse any return or exchange. 

- Any returned items that do not meet these requirements will be discarded upon receipt. 

- In the unlikely event that a product arrives damaged, please send an email to CustomerService@ValleyVain.com within 12 hours of receipt of the packaged order, with photo proof of the damaged item. We will only send replacements for damaged products that adhere to this process. 

- All items are returned to Valley Vain at your expense. Please be sure to include a note inside the return package and/or email with your name, order number and reason for return. You are responsible for tracking the item to ensure its arrival to Valley Vain. 

- Sales are always for a limited time and prices are only for the stated sale dates and times. We do not offer price adjustments under any circumstances. 

 

To stay up to date on our latest sales, please subscribe to our newsletter and follow our social media channels @ValleyVain.

For customer service inquiries, please E-mail us at CustomerService@ValleyVain.com. For order inquiries, please include your order number for faster service.

xoxo,